Privacy Policy

Your privacy is critically important to us.

HQ Services Touristiques Inc. is located at:

HQ Services Touristiques Inc.
440 Chemin Sainte-Foy Québec City
G1S 2J5 – QUEBEC , Canada

It is HQ Services Touristiques Inc.’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to (hereinafter, “us”, “we”, or “”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, HQ Services Touristiques Inc. collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. HQ Services Touristiques Inc.’s purpose in collecting non-personally identifying information is to better understand how HQ Services Touristiques Inc.’s visitors use its website. From time to time, HQ Services Touristiques Inc. may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

HQ Services Touristiques Inc. also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on blog posts. HQ Services Touristiques Inc. only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to HQ Services Touristiques Inc.’s websites choose to interact with HQ Services Touristiques Inc. in ways that require HQ Services Touristiques Inc. to gather personally-identifying information. The amount and type of information that HQ Services Touristiques Inc. gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at to provide a username and email address.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Protection of Certain Personally-Identifying Information

HQ Services Touristiques Inc. discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on HQ Services Touristiques Inc.’s behalf or to provide services available at HQ Services Touristiques Inc.’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using HQ Services Touristiques Inc.’s website, you consent to the transfer of such information to them. HQ Services Touristiques Inc. will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, HQ Services Touristiques Inc. discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when HQ Services Touristiques Inc. believes in good faith that disclosure is reasonably necessary to protect the property or rights of HQ Services Touristiques Inc., third parties or the public at large.

If you are a registered user of and have supplied your email address, HQ Services Touristiques Inc. may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with HQ Services Touristiques Inc. and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. HQ Services Touristiques Inc. takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


To enrich and perfect your online experience, HQ Services Touristiques Inc. uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. HQ Services Touristiques Inc. uses cookies to help HQ Services Touristiques Inc. identify and track visitors, their usage of, and their website access preferences. HQ Services Touristiques Inc. visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using HQ Services Touristiques Inc.’s websites, with the drawback that certain features of HQ Services Touristiques Inc.’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to HQ Services Touristiques Inc.’s use of cookies.


Those who engage in transactions with HQ Services Touristiques Inc. – by purchasing HQ Services Touristiques Inc.’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, HQ Services Touristiques Inc. collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with HQ Services Touristiques Inc.. HQ Services Touristiques Inc. does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes

Although most changes are likely to be minor, HQ Services Touristiques Inc. may change its Privacy Policy from time to time, and in HQ Services Touristiques Inc.’s sole discretion. HQ Services Touristiques Inc. encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.



Our tours run regardless of weather conditions. In the rare situation where we are forced to cancel the event, you will be allowed to reschedule to another time (subject to availability) or offered a refund.


When booking one of our tours, you understand that cancellations will be accepted up to 24 hours prior to the tour departure. 

Flexible Reschedule Policy:

You may reschedule your tour up to 24 hours prior to the tour departure. Once you have been rescheduled, there will be no refunds if you decide not to take the tour. 

The price or schedule of a tour may be changed without notice. Tours are payable at the time of booking. We reserve the right to terminate the participation of a client if their physical or psychological condition poses risks to their own safety or that of others.


In case of cancellation 8 days before your departure time, we can process refund without charge or penalty.

In the event that tours are canceled by us, we will contact you for the details of the refund.

In case of cancellation 4 days before your departure time, we can offer you 75% refund to your original method of payment.

In case of cancellation 25-72 hours before your departure time, we can offer you 50% refund to your original method of payment.


Non-refundable or transferable. In no case will we reimburse the 3% fees associated with the booking fees, except in the case where we cancel a tour or unable to reschedule. 

REPORT: No report will be granted. 

* For any reimbursement request, you must email, email tittle “Refund request” . Please include your name, tour name and tour date in your email. The date and time on which the request for reimbursement is filed will be considered as the date and time of cessation of services and reimbursement calculation.

In accordance with the Consumer Protection Act